Welcome to Swapna's World! I might not update this daily but when I do I will try to post something interesting or thought-provoking.
Whether you like my postings or not, do post your comments. Bouquets and brickbats both are welcome :-)
So happy reading and take care of yourself!
Wednesday, July 21, 2010
Talking of Customer Service (yes, it is important enough to be spelt with a first capital letter ), do read Richard Branson's column, dated 19 July - Teamwork is key to good service.
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